Everyone has great stories of remarkable service. The most remarkable service I had encountered online just happened today.
The story started a while back when I posted my experience with RawSugar. In that post I mentioned that I could not use “59ideas” as an username.
To be fair, RawSugar is not the only site that do not allow username starting with numbers. So happened that that was what I remembered.
Bill Lazar, RawSugar’s Customer Experience, promptly picked up and commented on the post. Very impressive though I quickly forgotten about it. Until today.
Bill sent me an email via Best Blog on WordPress. (Didn’t think people remember that association.)
Here’s the content of the email. I didn’t get his permission but I figured he wouldn’t mind.
Ken,
Some time ago you had mentioned being disappointed that RawSugar didn’t allow member names beginning with a number. I sent that on to Engineering and we changed the rule so that these names are now allowed. If you log in to your account and go to Account Settings (http://www.rawsugar.com/myaccount/settings) you can change the name to 59ideas. We’ve also added the ability to automatically add your blog content to your directory (using the RSS or ATOM feed), which is another feature you might want to try.
Please let me know if you have any further questions or issues I can help with on RawSugar.
Regards,
Bill Lazar
Customer Experience
RawSugar
Isn’t this the type of Remarkable that Seth Godin talks about.
RawSugar to me means Remarkable Service. Sweet.
Mmh I have been using RawSugar for almost a year, but for a few months it seemed to be down. What happened? The old links don’t work, I don’t see any way to log in to it any more… and the new webpage is pretty much useless, it only talks about their fantastic technology, but they seem to have dropped the fantastic service they had.
Another web2 service that bites the dust….